"Your most unhappy customers are your greatest source of learning"

How Racing Mart provides good customer service

• Ask the right questions
• Actively listen to our customer
• Treat the customer the way we would like to be treated
• Exercise good judgment
• Have in-depth knowledge of our product 
• Be helpful even if it is not going to result in a sale
• We do what we say we will
• view a customer's complaint as an opportunity to gain the customer's respect